claims management

Paper details Custom subject: INSURANCE CLAIM MANAGEMENT
Important notesEnsure that you have:? Answered all parts of the question in sufficient depth? Answered the precise question as worded ? marks will not be awarded for irrelevant material? Correctly referenced all sources shown on the reference list in your answer? Checked your word count to ensure it is not too low as this might indicate that you are not answering in sufficient depthand will affect the marks allocated for components in the mark-grid. A word count that is too high may lead to lack offocus? Reread your answer to ensure your description of the context is not too long as marks are only allocated for answeringthe question? Reread your answer to ensure it is logically structured and that you have added value by making sufficient conclusionsand recommendationsAssignment should be contents the following : 1- Knowledge and understanding: answer identified almost all of the points of content and clearly explained these.2- Application and analysis: showed a deep understanding of the underlying concepts and their application.3- Coherent structure: the answer showed a high level of coherent structure.4- Relevant examples and/or further reading: the answer showed considerable evidence of relevant examples and/or further reading.
Assignment Questions:
Provide a brief context for an insurer, or a division of an insurer, with which you are familiar. For this insurer, or division ofan insurer:? Explain how the following two components, as identified in the AIRMIC Guide to Best Practice: Delivering Excellence inInsurance Claims Handling, are delivered by the insurer or division:? Culture and philosophy? People? Analyse how each of these two components contribute to the delivery of quality claims management and the delivery offair treatment of customers in the insurer or division.? Make recommendations, based on your analysis, to improve the delivery of quality claims management and improve thedelivery of fair treatment of customers in the insurer or division.